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Tilly Jewellery offers a refund via PayPal, a credit note, or an exchange on all full priced items excluding earring (due to hygiene). There is no refund or exchange on sale items. There are no refunds on orders shipped outside Australia.
All items must be returned within 10 days of the date of dispatch. Items received after this period will not be accepted.
Please email firstname.lastname@example.org and advise of your return. The postal address to return the item will then be sent to you.
Returns will only be accepted provided the item is not worn or altered and is in its original packaging. All returned items will be received and inspected before the return is accepted and processed.
We recommend you return your item via Aust Post (Express post or Regular post with tracking). We cannot be held responsible for goods that are lost or damaged in transit. Postage costs for return items are the returner’s responsibility.